FurniWholesale Inc. receives hundreds of customer inquiries daily, ranging from product details, shipping queries, to return policies. Managing these tickets manually was time-consuming and prone to errors. With Deskhero, they can now efficiently manage tickets using the Kanban board and user groups. The AI capabilities of Deskhero help in suggesting replies based on previous tickets, knowledge base articles, and uploaded files like policies or manuals.
The AI-powered comprehensive search bar has significantly improved the efficiency of FurniWholesale's customer support team. It allows the team to quickly find relevant information from the structured data lists, custom fields, and scraped website data. This has resulted in faster resolution times and improved customer satisfaction.
Deskhero's AI also helps FurniWholesale in generating knowledge base articles from Word, PowerPoint, and PDF files. This feature has enabled the company to build an extensive knowledge base that is easily accessible to both the support team and customers, reducing the number of repetitive inquiries.
By using custom email domains, FurniWholesale has been able to maintain a professional image while interacting with customers. The REST API provided by Deskhero has allowed the company to integrate the platform with their existing systems seamlessly.
Overall, Deskhero's advanced AI capabilities have transformed FurniWholesale's customer support operations, making them more efficient and effective.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies or manuals to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-powered search bar work?
The AI-powered search bar uses the same OpenAI Embeddings to enhance search results. It can quickly find relevant information from structured data lists, custom fields, and scraped website data.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to seamlessly integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Wholesale of Furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
