EcoGas Distributors receives numerous customer queries on a daily basis. These include inquiries about order status, billing, and technical issues related to gas installations. To manage these effectively, the company uses Deskhero's AI capabilities. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content, which is then processed by OpenAI's ChatGPT to generate suggested replies. This has greatly reduced the response time and improved the quality of customer service.
Deskhero's AI also enhances the search results within the platform. When a customer support agent searches for information to resolve a query, the AI system provides the most relevant results, making the process quicker and more efficient.
EcoGas Distributors also uses Deskhero's custom fields and structured data lists to categorize and manage tickets. This helps in prioritizing the tickets and ensures that critical issues are addressed promptly.
The company has found Deskhero's knowledge base feature extremely useful. The AI system generates articles from various sources, including word, powerpoint, pdf files, and even scrapes data from the company's website. This has resulted in a comprehensive knowledge base that is invaluable for the customer support team.
By leveraging Deskhero's advanced AI capabilities, EcoGas Distributors has been able to enhance their customer support operations, reduce response times, and improve customer satisfaction.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings from various sources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, helping in quick and effective response to customer queries.
How does Deskhero enhance search results?
Deskhero's AI system uses the embeddings to provide the most relevant results when a search is performed on the platform. This helps in finding the required information quickly and efficiently.
How does Deskhero help in managing customer support tickets?
Deskhero provides features like custom fields and structured data lists to categorize and manage tickets. This helps in prioritizing the tickets and ensuring that critical issues are addressed promptly.
* This article provides an example of how a fictive company in the Wholesale of gaseous fuels (natural gas, propane, etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
