NaturalFuel Wholesalers handles a high volume of customer queries every day. These range from billing inquiries to technical questions about gas safety. To manage these effectively, the company uses Deskhero's AI capabilities. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content, which is then processed by OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to customer queries.
Deskhero's AI also enhances the search results within the platform. When a customer service representative searches for information to resolve a query, the AI system provides the most relevant results, making the process quicker and more efficient.
NaturalFuel Wholesalers also uses Deskhero's custom fields and structured data lists to categorize and manage tickets. This helps in prioritizing the tickets and ensures that urgent issues are addressed promptly.
The company has found Deskhero's knowledge base feature particularly useful. The AI system generates articles from various sources, including word, powerpoint, pdf files, and even scrapes data from the company's website. This has resulted in a robust knowledge base that is invaluable for the customer service team.
By leveraging Deskhero's advanced AI capabilities, NaturalFuel Wholesalers has been able to improve the efficiency of their customer service department, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI system help in responding to customer queries?
Deskhero's AI system uses OpenAI Embeddings from various sources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, helping in quick and effective response to customer queries.
How does Deskhero enhance search results?
Deskhero's AI system uses the embeddings to provide the most relevant results when a search is performed on the platform. This helps in finding the required information quickly and efficiently.
How does Deskhero help in managing customer service tickets?
Deskhero provides features like custom fields and structured data lists to categorize and manage tickets. This helps in prioritizing the tickets and ensuring that urgent issues are addressed promptly.
* This article provides an example of how a fictive company in the Wholesale of gaseous fuels (natural gas, propane, etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
