ProGas Solutions receives a large number of customer queries daily, ranging from order status inquiries to technical questions about gas installations. The company uses Deskhero's AI capabilities to manage these tickets efficiently. The AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the response time.
Deskhero's AI also enhances the search results within the platform. When a customer support agent searches for a specific issue, the AI system uses the embeddings to provide the most relevant results. This feature has greatly improved the efficiency of the support team, enabling them to resolve customer issues faster.
The company also uses Deskhero's custom fields and structured data lists to categorize tickets based on their nature, urgency, and other parameters. This helps in prioritizing and managing the tickets more effectively.
ProGas Solutions has also benefited from Deskhero's knowledge base feature. The AI system generates articles from word, powerpoint, pdf files, and even scrapes data from the company's website. This has resulted in a comprehensive and up-to-date knowledge base that is immensely helpful for both the support team and customers.
Overall, Deskhero's advanced AI capabilities have enabled ProGas Solutions to improve their customer support service, reduce response times, and increase customer satisfaction.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
When a search is performed on the platform, Deskhero's AI system uses the embeddings to provide the most relevant results. This helps in finding the required information quickly and efficiently.
How does Deskhero help in managing tickets?
Deskhero provides features like custom fields and structured data lists to categorize tickets based on various parameters. This helps in prioritizing and managing the tickets effectively.
* This article provides an example of how a fictive company in the Wholesale of gaseous fuels (natural gas, propane, etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
