Shimmering Supplies receives a high volume of customer queries every day. Managing these queries manually was time-consuming and prone to errors. That's when they decided to implement Deskhero and its advanced AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
These AI-generated replies have significantly reduced the workload of Shimmering Supplies' support team. They can now focus on more complex queries that require human intervention, while the AI handles the common, repetitive questions.
In addition to automating responses, the AI also enhances the search results within the platform. This makes it easier for the support team to find relevant information quickly, further improving their efficiency.
Overall, Deskhero's AI capabilities have enabled Shimmering Supplies to automate their helpdesk services, leading to faster response times, improved accuracy, and higher customer satisfaction.
How does the AI automate responses to customer queries?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
What benefits does this automation bring?
The AI-generated replies reduce the workload of the support team, allowing them to focus on more complex queries. This leads to faster response times, improved accuracy, and higher customer satisfaction.
How does the AI enhance search results?
The AI uses similar embeddings to improve the relevance of search results within the platform, making it easier for the support team to find relevant information quickly.
* This article provides an example of how a fictive company in the Wholesale of glassware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
