SpectraGlass Suppliers receives a wide range of customer inquiries daily, from product specifications to delivery timelines. To manage these inquiries, the company uses Deskhero's ticket management system. The platform's advanced AI capabilities, however, take customer support to the next level.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to suggest replies to customer inquiries. This feature greatly reduces the time spent on crafting responses, allowing customer service representatives to handle more tickets efficiently.
The AI also enhances the platform's search function. When a representative searches for information to resolve a ticket, the AI uses the embeddings to find relevant content. This not only expedites the resolution process but also ensures the accuracy of the information provided.
Additionally, Deskhero's AI assists in managing the company's knowledge base. It can generate articles from Word, PowerPoint, and PDF files, eliminating the need for manual data entry. The AI's ability to scrape website data also keeps the knowledge base updated with the latest product information.
By utilizing Deskhero's advanced AI capabilities, SpectraGlass Suppliers has been able to enhance their customer support operations, resulting in improved customer satisfaction.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to understand the context of the inquiry and generate a relevant response. This helps reduce the time spent on crafting responses.
How does the AI enhance the search function in Deskhero?
Deskhero's AI uses OpenAI Embeddings to find relevant content when a customer service representative searches for information to resolve a ticket. This makes the search process more efficient and ensures the accuracy of the information provided.
How does Deskhero's AI assist in managing the knowledge base?
Deskhero's AI can generate articles from Word, PowerPoint, and PDF files, eliminating the need for manual data entry. It can also scrape website data to keep the knowledge base updated with the latest product information.
* This article provides an example of how a fictive company in the Wholesale of glassware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
