CrystalClear Distributors has an extensive knowledge base, including product manuals, policies, and presentations. However, finding specific information within this vast resource can be challenging for both the support team and customers.
Deskhero's advanced AI capabilities come into play here. The AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to enhance the search results. This makes it easier for users to find the most relevant information quickly.
This AI-powered search enhancement is particularly useful for CrystalClear Distributors' support team. They can now find the exact information they need to resolve customer queries in a fraction of the time it used to take.
Customers also benefit from this feature when they use the self-service portal. The AI-enhanced search results guide them to the most relevant articles, reducing their reliance on the support team for simple queries.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of CrystalClear Distributors' helpdesk services, leading to happier customers and a more productive support team.
How does the AI enhance the search results in the knowledge base?
The AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to enhance the search results. This makes it easier for users to find the most relevant information quickly.
How does this feature benefit the support team?
The AI-enhanced search results allow the support team to find the exact information they need to resolve customer queries in a fraction of the time it used to take.
Can customers also use this feature?
Yes, customers can use the AI-enhanced search feature when they use the self-service portal. This guides them to the most relevant articles, reducing their reliance on the support team for simple queries.
* This article provides an example of how a fictive company in the Wholesale of glassware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
