CrystalClear Distributors deals with a large volume of customer inquiries every day, ranging from product queries to order status checks. Managing these inquiries efficiently is crucial for maintaining high customer satisfaction. To achieve this, the company uses Deskhero's ticket management system, which is enhanced by advanced AI capabilities.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to generate suggested replies to customer inquiries. This significantly reduces the time customer service representatives spend crafting responses, allowing them to handle more tickets in less time.
Deskhero's AI also improves the platform's search function. When a representative searches for information to resolve a ticket, the AI uses the embeddings to find relevant content. This not only speeds up the resolution process but also ensures the accuracy of the information provided to the customer.
In addition to enhancing customer service operations, Deskhero's AI also assists in managing the company's knowledge base. It can generate articles from Word, PowerPoint, and PDF files, reducing the time spent on manual data entry. Furthermore, the AI's ability to scrape website data ensures that the knowledge base is always up-to-date with the latest product information.
By leveraging Deskhero's advanced AI capabilities, CrystalClear Distributors has been able to improve the efficiency and accuracy of their customer service operations, leading to higher customer satisfaction.
How does Deskhero's AI help in handling customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies to customer inquiries. This helps customer service representatives respond to inquiries faster and more accurately.
How does the AI improve the search function in Deskhero?
When a customer service representative searches for information to resolve a ticket, Deskhero's AI uses OpenAI Embeddings to find relevant content. This makes the search process more efficient and ensures the accuracy of the information provided.
How does Deskhero's AI assist in managing the knowledge base?
Deskhero's AI can generate articles from Word, PowerPoint, and PDF files, reducing the time spent on manual data entry. It can also scrape website data to keep the knowledge base up-to-date with the latest product information.
* This article provides an example of how a fictive company in the Wholesale of glassware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
