GlassyWholesale receives hundreds of customer inquiries daily, ranging from product specifications to delivery timelines. The company uses Deskhero's ticket management system to organize these inquiries effectively. However, the volume of tickets often overwhelms the customer support team.
With Deskhero's advanced AI capabilities, GlassyWholesale can now automate responses to common queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
The AI-powered responses not only reduce the workload of the customer support team but also ensure consistent and accurate information is provided to customers. The AI also enhances the search results within the platform, making it easier for the support team to find relevant information quickly.
Furthermore, the AI's learning capability means that the more it is used, the better it gets at generating responses. This continuous improvement leads to increased efficiency and customer satisfaction over time.
Overall, Deskhero's advanced AI capabilities have transformed GlassyWholesale's customer support operations, reducing response times and improving the quality of customer interactions.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses similar embeddings to improve the relevance of search results within the platform, making it easier for the support team to find relevant information quickly.
Does the AI improve over time?
Yes, the AI's learning capability means that the more it is used, the better it gets at generating responses. This continuous improvement leads to increased efficiency and customer satisfaction over time.
* This article provides an example of how a fictive company in the Wholesale of glassware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
