WholeGrain Suppliers receives a large number of inquiries and complaints daily. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of incoming tickets and suggest replies based on previous tickets, knowledge base articles, and other uploaded files.
WholeGrain also leverages Deskhero's AI-powered knowledge base. The AI scans all uploaded documents such as policies, manuals, and presentations, and generates relevant knowledge base articles. This not only saves time but also ensures that all important information is easily accessible.
The AI capabilities of Deskhero also enhance the search results. When customers or support agents search for information, the AI uses OpenAI Embeddings to find the most relevant content, making the search process faster and more efficient.
WholeGrain also uses Deskhero's custom fields and user groups features to categorize their customers and inquiries. This allows them to provide personalized service and prioritize urgent issues.
By using Deskhero, WholeGrain has significantly improved their customer support efficiency and customer satisfaction.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI analyzes the content of incoming tickets and uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest the most relevant replies.
How does Deskhero's AI enhance search results?
When a search is conducted, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, and uploaded files, enhancing the search results.
How does WholeGrain use Deskhero's custom fields and user groups features?
WholeGrain uses these features to categorize their customers and inquiries. This allows them to provide personalized service and prioritize urgent issues.
* This article provides an example of how a fictive company in the Wholesale of grain industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
