GrainMaster Wholesale receives hundreds of inquiries daily regarding their grain products, delivery schedules, and pricing. With Deskhero, they have been able to manage these inquiries more efficiently by leveraging the platform's ticket management system and AI capabilities.
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This allows it to suggest relevant replies to customer inquiries, significantly reducing the time support agents spend on each ticket.
The AI also enhances the search results in the knowledge base. When customers search for information, the AI uses the embeddings to find and present the most relevant articles, reducing the need for customers to contact support.
GrainMaster has also benefited from Deskhero's custom email domains and user groups features. They have set up different domains for different types of inquiries and created user groups for different departments, making it easier to route and manage tickets.
Overall, GrainMaster Wholesale has seen a significant reduction in response times and an improvement in customer satisfaction since implementing Deskhero.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. It uses this analysis to suggest relevant replies to customer inquiries.
How does Deskhero's AI enhance search results in the knowledge base?
When customers search for information in the knowledge base, Deskhero's AI uses OpenAI Embeddings to find and present the most relevant articles.
How has GrainMaster Wholesale benefited from Deskhero's custom email domains and user groups features?
GrainMaster Wholesale has set up different domains for different types of inquiries and created user groups for different departments. This makes it easier to route and manage tickets.
* This article provides an example of how a fictive company in the Wholesale of grain industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
