BulkGrain Distributors deals with a large volume of customer queries and complaints daily. To manage these effectively, they use Deskhero's ticket management system. Deskhero's AI capabilities analyze the content of incoming tickets and suggest replies based on previous tickets, knowledge base articles, and uploaded files.
BulkGrain also utilizes Deskhero's AI-powered knowledge base. The AI scans all uploaded documents and generates relevant knowledge base articles. This not only saves time but also ensures that all crucial information is readily available.
The AI capabilities of Deskhero also enhance the search results. When customers or support agents search for information, the AI uses OpenAI Embeddings to find the most relevant content, making the search process faster and more efficient.
BulkGrain also uses Deskhero's custom fields and user groups features to categorize their customers and inquiries. This allows them to provide personalized service and prioritize urgent issues.
By using Deskhero, BulkGrain has significantly improved their helpdesk efficiency and customer satisfaction.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI analyzes the content of incoming tickets and uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest the most relevant replies.
How does Deskhero's AI enhance search results?
When a search is conducted, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, and uploaded files, enhancing the search results.
How does BulkGrain use Deskhero's custom fields and user groups features?
BulkGrain uses these features to categorize their customers and inquiries. This allows them to provide personalized service and prioritize urgent issues.
* This article provides an example of how a fictive company in the Wholesale of grain industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
