BulkGrains Inc. deals with a large volume of customer queries every day, ranging from product details to shipping information. The company uses Deskhero's advanced AI capabilities to manage these queries effectively.
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This enables it to suggest relevant replies to customer queries, thereby reducing the time taken to resolve each query.
Additionally, the AI enhances the search results in the knowledge base. When customers search for information, the AI uses the embeddings to find and present the most relevant articles, thus reducing the need for customers to contact support.
BulkGrains Inc. also utilizes Deskhero's custom fields and structured data lists to categorize and manage customer queries more effectively. This has resulted in improved routing of tickets and faster resolution times.
Since implementing Deskhero, BulkGrains Inc. has seen a significant improvement in their customer service efficiency and customer satisfaction rates.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. It uses this analysis to suggest relevant replies to customer queries.
How does Deskhero's AI enhance search results in the knowledge base?
When customers search for information in the knowledge base, Deskhero's AI uses OpenAI Embeddings to find and present the most relevant articles.
How has BulkGrains Inc. benefited from Deskhero's custom fields and structured data lists?
BulkGrains Inc. uses Deskhero's custom fields and structured data lists to categorize and manage customer queries more effectively. This has resulted in improved routing of tickets and faster resolution times.
* This article provides an example of how a fictive company in the Wholesale of grain industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
