GrainDepot Ltd. receives numerous customer inquiries daily about their grain products, delivery schedules, and pricing. The company uses Deskhero to manage these inquiries effectively and improve their customer support services.
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This allows it to suggest relevant replies to customer inquiries, thereby reducing the time taken to resolve each inquiry.
The AI also enhances the search results in the knowledge base. When customers search for information, the AI uses the embeddings to find and present the most relevant articles, thus reducing the need for customers to contact support.
GrainDepot Ltd. also benefits from Deskhero's REST API, which allows them to integrate the platform with their existing systems and streamline their customer support operations.
Since implementing Deskhero, GrainDepot Ltd. has seen a significant reduction in response times and an improvement in customer satisfaction.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. It uses this analysis to suggest relevant replies to customer inquiries.
How does Deskhero's AI enhance search results in the knowledge base?
When customers search for information in the knowledge base, Deskhero's AI uses OpenAI Embeddings to find and present the most relevant articles.
How does GrainDepot Ltd. use Deskhero's REST API?
GrainDepot Ltd. uses Deskhero's REST API to integrate the platform with their existing systems and streamline their customer support operations.
* This article provides an example of how a fictive company in the Wholesale of grain industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
