Bolt & Nut Wholesale Inc. was facing challenges in maintaining the quality of their customer support responses due to the vast range of products they offer. They needed a solution that could help them provide accurate and relevant responses to customer queries.
They chose Deskhero for its advanced AI capabilities. Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content for responding to customer queries.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This has helped Bolt & Nut Wholesale Inc. to provide more accurate and detailed responses to customer queries, improving the overall quality of their customer support.
In addition, Deskhero's AI-enhanced search function has made it easier for the customer support team to find relevant information in their extensive knowledge base. This has been particularly beneficial for handling complex queries that require detailed product knowledge.
Thanks to Deskhero's AI capabilities, Bolt & Nut Wholesale Inc. has been able to enhance the quality of their customer support, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI improve the quality of customer support responses?
Deskhero's AI uses OpenAI Embeddings to find relevant content for responding to customer queries. This content is then used to generate suggested replies, helping to provide more accurate and detailed responses.
Can Deskhero's AI handle complex queries?
Yes, Deskhero's AI-enhanced search function can find relevant information in the knowledge base and other resources, making it easier to handle complex queries that require detailed product knowledge.
Has Deskhero's AI improved customer satisfaction at Bolt & Nut Wholesale Inc.?
Yes, by enhancing the quality of customer support responses, Deskhero's AI has led to higher customer satisfaction and loyalty at Bolt & Nut Wholesale Inc.
* This article provides an example of how a fictive company in the Wholesale of Hardware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
