SteelWorks Wholesale Supplies had a vast knowledge base that was becoming increasingly difficult to manage. They needed a solution that could help them organize their knowledge base and make it easier for their customer support team to find relevant information.
They turned to Deskhero, which uses advanced AI capabilities to streamline knowledge base management. Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find and organize relevant content.
This content is then used to generate suggested replies and enhance search results, making it easier for the customer support team to respond to tickets and find the information they need.
Furthermore, Deskhero's AI capabilities have made it possible for SteelWorks to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This has significantly reduced the time and effort required to update their knowledge base.
Thanks to Deskhero, SteelWorks Wholesale Supplies has been able to streamline their knowledge base management and improve their customer support, leading to higher customer satisfaction and efficiency.
How does Deskhero's AI streamline knowledge base management?
Deskhero's AI uses OpenAI Embeddings to find and organize relevant content in the knowledge base. It can also automatically generate knowledge base articles from Word, PowerPoint, and PDF files, reducing the time and effort required to update the knowledge base.
Can Deskhero's AI improve the efficiency of customer support teams?
Yes, by streamlining knowledge base management and generating suggested replies, Deskhero's AI can make it easier for customer support teams to respond to tickets and find the information they need.
Has Deskhero's AI improved customer satisfaction at SteelWorks Wholesale Supplies?
Yes, by improving knowledge base management and customer support, Deskhero's AI has led to higher customer satisfaction at SteelWorks Wholesale Supplies.
* This article provides an example of how a fictive company in the Wholesale of Hardware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
