HeatTech Supplies receives a large number of customer queries daily. To manage these effectively, they use Deskhero's ticket management system. The system's AI capabilities analyze previous tickets and knowledge base articles to suggest potential solutions, reducing the time spent by support staff on each ticket.
With Deskhero's custom fields and structured data lists, HeatTech Supplies has been able to categorize and prioritize tickets based on their urgency and complexity. This has led to a more organized workflow and faster resolution times.
The AI-powered search bar has been instrumental in helping HeatTech's support staff find relevant information quickly. By leveraging OpenAI embeddings, the search bar provides enhanced results, pulling data from uploaded files like policies, manuals, presentations, and even scraped website data.
Deskhero's AI also generates suggested replies for the support staff based on the analyzed data. This not only speeds up the response time but also ensures that the responses are accurate and helpful.
Finally, the REST API feature allows HeatTech Supplies to integrate Deskhero with their existing systems, ensuring seamless data flow and improved overall efficiency.
How does Deskhero's AI improve the efficiency of our customer support?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other relevant data to suggest potential solutions and generate suggested replies. This reduces the time your support staff spends on each ticket and improves response accuracy.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero offers a REST API that allows you to integrate it with your existing systems for seamless data flow.
How does the AI-powered search bar work?
The AI-powered search bar leverages OpenAI embeddings to provide enhanced search results. It pulls data from various sources, including uploaded files and scraped website data, to deliver the most relevant results quickly.
* This article provides an example of how a fictive company in the Wholesale of heating equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
