PuckMaster Wholesale receives hundreds of inquiries daily, ranging from product specifications to delivery timelines. To handle this volume, they implemented Deskhero, leveraging its advanced AI capabilities to automate ticket management and enhance customer service.
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This analysis enables the AI to generate suggested replies to customer inquiries, significantly reducing response times.
Additionally, Deskhero's comprehensive search bar powered by AI helps PuckMaster's support team find relevant content quickly. This feature is especially useful when dealing with complex or technical queries that require detailed responses.
Deskhero's AI also assists in maintaining PuckMaster's knowledge base. It can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature ensures that the knowledge base is always up-to-date and comprehensive, further enhancing the support team's efficiency.
By implementing Deskhero, PuckMaster Wholesale has seen a significant improvement in their customer support service. The platform's AI capabilities have not only reduced response times but also improved the quality of responses, leading to higher customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other resources to generate suggested replies to customer inquiries. This automation significantly reduces the time it takes to respond to customers.
How does Deskhero's AI help with complex queries?
Deskhero's comprehensive search bar, powered by AI, helps find relevant content quickly, even for complex or technical queries. This feature enables the support team to provide detailed and accurate responses efficiently.
How does Deskhero's AI assist in maintaining the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature ensures that the knowledge base is always up-to-date and comprehensive.
* This article provides an example of how a fictive company in the Wholesale of Hockey Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
