IceRink Supplies Inc. deals with a large volume of customer inquiries daily. To manage these efficiently, they implemented Deskhero and its advanced AI capabilities for their helpdesk services.
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This analysis allows the AI to generate suggested replies to customer inquiries, improving the efficiency of the support team.
The AI-powered comprehensive search bar in Deskhero helps IceRink's support team find relevant content quickly. This feature is particularly useful for handling complex queries that require detailed responses, thereby improving customer satisfaction.
Deskhero's AI also assists in maintaining IceRink's knowledge base. It generates articles from Word, PowerPoint, PDF files, and scrapes data from the company's website, ensuring that the knowledge base is always current and comprehensive.
Since implementing Deskhero, IceRink Supplies Inc. has seen a significant improvement in their helpdesk services. The platform's AI capabilities have not only reduced response times but also improved the quality of responses, leading to higher customer satisfaction.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other resources to generate suggested replies to customer inquiries. This automation allows the support team to respond to customers more quickly and accurately.
How does Deskhero's AI help handle complex queries?
Deskhero's comprehensive search bar, powered by AI, helps find relevant content quickly, even for complex queries. This feature enables the support team to provide detailed and accurate responses efficiently.
How does Deskhero's AI assist in maintaining the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature ensures that the knowledge base is always up-to-date and comprehensive.
* This article provides an example of how a fictive company in the Wholesale of Hockey Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
