IndustroEquip deals with a wide variety of machinery, each with its own set of specifications and potential issues. With Deskhero's AI capabilities, they can quickly generate accurate responses to customer queries based on previous tickets, knowledge base articles, and uploaded files like manuals and presentations. This has significantly reduced the time taken to respond to customer queries.
Deskhero's AI also enhances the search results within the platform. When a helpdesk agent searches for a specific issue, the AI uses OpenAI Embeddings to find the most relevant content from the vast amount of data available. This has greatly improved the accuracy of their helpdesk responses.
Moreover, Deskhero's AI is capable of scraping website data, which IndustroEquip uses to keep abreast of the latest industry news and developments. This information is used to proactively update their knowledge base, ensuring that their helpdesk agents are always equipped with the latest information.
The user groups feature of Deskhero allows IndustroEquip to create specialized teams based on the type of machinery. This has streamlined their helpdesk operations, enabling them to assign queries to the most suitable team more efficiently.
Overall, Deskhero's advanced AI capabilities have revolutionized IndustroEquip's helpdesk services, making them faster and more accurate.
How does Deskhero's AI generate accurate responses?
Deskhero's AI generates accurate responses by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like manuals and presentations. The AI finds the most relevant content and generates a response.
How does Deskhero's AI improve the accuracy of search results?
When a search is performed on the platform, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the available data. This ensures that the most accurate information is presented in the search results.
How does Deskhero's AI use website data?
Deskhero's AI can scrape specific websites for data. This data is then processed and used to update the knowledge base or generate accurate responses.
* This article provides an example of how a fictive company in the Wholesale of industrial machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
