Machinex Solutions receives hundreds of customer inquiries daily, ranging from product specifications to troubleshooting. With Deskhero's AI capabilities, they can quickly generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations. This has significantly reduced the time spent by support agents on each ticket, increasing their productivity.
Deskhero's AI also enhances the search results in the platform. When a support agent searches for a specific issue, the AI leverages OpenAI Embeddings to find the most relevant content from the vast amount of data available. This feature has been instrumental in providing quick and accurate solutions to customer problems.
Furthermore, Deskhero's AI is capable of scraping website data, which Machinex Solutions uses to stay updated on the latest industry trends and issues. This information is used to proactively update their knowledge base, ensuring that their support agents are always equipped with the most current information.
The custom fields feature of Deskhero allows Machinex Solutions to categorize tickets based on the type of machinery involved. This has streamlined their ticket management process, enabling them to assign tickets to the most suitable support agents more efficiently.
Overall, Deskhero's advanced AI capabilities have transformed Machinex Solutions' customer support operations, making them more efficient and effective.
How does Deskhero's AI suggest replies?
Deskhero's AI suggests replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations. The AI finds the most relevant content and generates a suggested reply.
How does Deskhero's AI enhance search results?
When a search is performed on the platform, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the available data. This ensures that the most pertinent information is presented in the search results.
How does Deskhero's AI scrape website data?
Deskhero's AI can be programmed to scrape specific websites for data. This data is then processed and used to update the knowledge base or generate suggested replies.
* This article provides an example of how a fictive company in the Wholesale of industrial machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
