Precious Stones Wholesale has a vast collection of jewellery items, each with unique features and specifications. Providing accurate and detailed information about these items to the customers was a challenging task. With Deskhero, they can now generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website.
The AI capabilities of Deskhero enhance these articles by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This helps in generating more relevant and comprehensive articles.
The AI also enhances the search results in the knowledge base. It uses embeddings from the knowledge base, previous tickets, and scraped website data to provide more relevant search results, making it easier for the customers to find the information they are looking for.
Deskhero also allows Precious Stones Wholesale to manage their customer support tickets efficiently. The AI capabilities help in categorizing and prioritizing these tickets, ensuring quick and accurate responses.
Using Deskhero's REST API, Precious Stones Wholesale has integrated the platform with their existing systems, thus improving their overall workflow.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate more relevant and comprehensive articles. It also enhances the search results in the knowledge base, making it easier for the customers to find the information they are looking for.
Can Deskhero generate knowledge base articles from different file types?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your website.
How does Deskhero help in managing customer support tickets?
Deskhero's AI capabilities help in categorizing and prioritizing customer support tickets, ensuring quick and accurate responses.
* This article provides an example of how a fictive company in the Wholesale of jewellery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
