Gemstone Galaxy receives a large number of customer queries daily. Responding to these queries in a timely and personalized manner was a challenge. With Deskhero's AI capabilities, they can now generate suggested replies based on previous tickets, knowledge base articles, and uploaded files.
The AI leverages OpenAI Embeddings from these sources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, enabling Gemstone Galaxy to provide quick and personalized responses to their customers.
Deskhero's comprehensive search bar powered by AI has also improved the efficiency of Gemstone Galaxy's support team. The AI uses embeddings from the knowledge base, previous tickets, and scraped website data to enhance search results, thus reducing the time taken to find relevant information.
Deskhero also allows Gemstone Galaxy to create custom fields and user groups. This has helped them in better organizing their customer data and providing personalized support.
Using Deskhero's REST API, Gemstone Galaxy has been able to integrate the platform with their existing systems, thus creating a seamless workflow.
How does Deskhero's AI capabilities improve customer engagement?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This enables companies to provide quick and personalized responses to their customers, thus improving customer engagement.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, creating a seamless workflow.
How does Deskhero help in organizing customer data?
Deskhero allows you to create custom fields and user groups, helping you better organize your customer data and provide personalized support.
* This article provides an example of how a fictive company in the Wholesale of jewellery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
