Diamond Distributors Inc. receives numerous customer queries daily regarding product details, shipment tracking, and other related issues. Managing these queries manually was time-consuming and often led to delayed responses. With Deskhero's ticket management system and AI capabilities, they can now automatically categorize and prioritize these tickets, ensuring timely and efficient response.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to customer queries and has improved the overall customer experience.
Deskhero's comprehensive search bar powered by AI has made it easier for the support team to find relevant information quickly. The AI uses embeddings from the knowledge base, previous tickets, and scraped website data to enhance search results, thus improving the efficiency of the support team.
Deskhero also allows Diamond Distribitors Inc. to create custom fields and user groups. This has helped them in better organizing their customer data and providing personalized support.
Using Deskhero's REST API, Diamond Distributors Inc. has been able to integrate the platform with their existing systems, thus creating a seamless workflow.
How does Deskhero's AI capabilities improve the efficiency of the support team?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies and enhance search results, thus reducing the time taken to respond to customer queries and improving the efficiency of the support team.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, creating a seamless workflow.
How does Deskhero help in organizing customer data?
Deskhero allows you to create custom fields and user groups, helping you better organize your customer data and provide personalized support.
* This article provides an example of how a fictive company in the Wholesale of jewellery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
