GlowBright Supplies handles a high volume of customer inquiries daily. To efficiently manage these, they implemented Deskhero's AI-powered ticket management system. The AI categorizes and prioritizes tickets, ensuring that important or urgent issues are addressed first.
Deskhero's AI also aids in generating suggested replies for customer queries. By examining previous tickets, knowledge base articles, and uploaded files like product manuals, the AI can suggest accurate responses. This not only reduces the time spent on each ticket but also maintains a high level of support quality.
GlowBright has also enhanced the search functionality on their helpdesk using Deskhero's AI. The AI uses OpenAI Embeddings to find relevant content from various sources, delivering comprehensive and accurate search results. This self-service option reduces the load on support agents and increases customer satisfaction.
Additionally, GlowBright uses Deskhero's REST API to integrate the platform with their existing inventory management system. This provides real-time inventory information to the support agents, enabling them to provide accurate information to customers.
By utilizing Deskhero's advanced AI capabilities, GlowBright Supplies has significantly improved their customer support efficiency, reduced response times, and increased customer satisfaction.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of the ticket and categorize it based on topic. It then prioritizes the tickets based on predefined rules, such as urgency or customer importance.
How does Deskhero's AI enhance the search functionality?
When a search is made, Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, and even scraped website data. This results in more accurate and comprehensive search results.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows it to integrate with existing systems, pulling in real-time data to provide up-to-date information.
* This article provides an example of how a fictive company in the Wholesale of lighting equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
