Lumino Distributors deals with a large number of customer queries every day. To manage this load, they turned to Deskhero's AI-powered ticket management system. The AI categorizes and prioritizes tickets, ensuring that urgent or high-importance issues are addressed promptly.
Deskhero's AI also assists in generating suggested replies for customer queries. By analyzing previous tickets, knowledge base articles, and uploaded files like product manuals, the AI can suggest accurate and helpful responses. This not only speeds up the response time but also ensures consistency in the quality of support provided.
Using Deskhero's AI, Lumino has also improved the search functionality on their helpdesk. The AI uses OpenAI Embeddings to find relevant content from various sources, providing customers with comprehensive and accurate search results. This self-service option reduces the load on support agents and improves customer satisfaction.
Lumino also leverages Deskhero's REST API to integrate the platform with their existing ERP system. This provides real-time inventory and order status information to the support agents, enabling them to provide accurate information to customers.
By implementing Deskhero's advanced AI capabilities, Lumino Distributors has been able to streamline their support processes, improve response times, and enhance customer satisfaction.
How does Deskhero's AI assist in generating suggested replies?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files like product manuals to generate suggested replies. This helps in speeding up the response time and ensuring consistency in the support provided.
Can Deskhero's AI improve the search functionality on the helpdesk?
Yes, Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources when a search is made. This provides comprehensive and accurate search results, improving the self-service option for customers.
Can Deskhero integrate with an existing ERP system?
Yes, Deskhero provides a REST API that allows it to integrate with existing systems, including ERP systems. This can provide real-time inventory and order status information to the support agents.
* This article provides an example of how a fictive company in the Wholesale of lighting equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
