HydroFuel receives numerous customer inquiries daily, which range from order status updates to technical questions about fuel types. The company uses Deskhero's AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the time taken to respond to customers.
With Deskhero's AI, HydroFuel has been able to automate the process of ticket classification. The system intelligently categorizes incoming tickets based on their content, enabling the support team to prioritize and address issues more effectively.
HydroFuel also utilizes Deskhero's AI-powered search bar to quickly find relevant information from their extensive knowledge base and scraped website data. This feature has proven invaluable in providing quick and accurate responses to customer queries.
The company has further benefited from Deskhero's custom email domains and user groups features. These have allowed HydroFuel to maintain a professional image while ensuring that the right teams are looped into the right conversations.
Lastly, HydroFuel uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support team.
How does Deskhero's AI help in managing customer tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This helps in reducing response times and improving the overall efficiency of the customer support team.
How does Deskhero's AI-powered search bar work?
Deskhero's AI-powered search bar uses the same OpenAI Embeddings to quickly find relevant information from the knowledge base and scraped website data. This enables the support team to provide quick and accurate responses to customer queries.
Can Deskhero be integrated with other systems?
Yes, Deskhero comes with a REST API that allows it to be integrated with existing systems, creating a seamless workflow for the customer support team.
* This article provides an example of how a fictive company in the Wholesale of liquid fuels (gasoline, diesel, etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
