PetroServe deals with a diverse range of customer queries daily. Using Deskhero's AI capabilities, the company has been able to manage these queries more efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies, reducing the workload on the customer service team.
Deskhero's AI also helps PetroServe in ticket classification. The system intelligently categorizes incoming tickets based on their content, allowing the support team to prioritize and address issues more effectively.
PetroServe uses Deskhero's AI-powered search bar to quickly find relevant information from their vast knowledge base and scraped website data. This has been instrumental in providing fast and accurate responses to customer queries.
Additionally, PetroServe benefits from Deskhero's custom email domains and user groups features. These have helped the company maintain a professional image while ensuring that the right teams are involved in the appropriate discussions.
Finally, PetroServe uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer service team.
How does Deskhero's AI assist in handling customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies. This helps in managing customer queries more efficiently and reduces the workload on the customer service team.
How does Deskhero's AI-powered search bar benefit PetroServe?
Deskhero's AI-powered search bar uses OpenAI Embeddings to quickly find relevant information from the knowledge base and scraped website data. This enables the support team to provide fast and accurate responses to customer queries.
Can Deskhero be integrated with PetroServe's existing systems?
Yes, Deskhero comes with a REST API that allows it to be integrated with existing systems, creating a seamless workflow for the customer service team.
* This article provides an example of how a fictive company in the Wholesale of liquid fuels (gasoline, diesel, etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
