WoodWorks Wholesalers receives numerous customer inquiries daily. Using Deskhero's ticket management system and AI capabilities, they can effectively manage these inquiries. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant responses, reducing the time spent on each ticket.
The company also uses Deskhero's user groups feature to assign tickets to the appropriate team members. The AI enhances this process by predicting the best team member to handle incoming tickets based on past data.
WoodWorks uses Deskhero's knowledge base feature to store important information such as product specifications and shipping policies. The AI uses embeddings from these resources to enhance search results, making it easier for the helpdesk team to find relevant information.
Additionally, WoodWorks uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI analyzes the scraped data and updates the knowledge base accordingly, ensuring that the helpdesk team always has the most current information.
Finally, the REST API allows WoodWorks to integrate Deskhero with their existing systems, creating a seamless workflow. The AI capabilities are also accessible through the API, allowing them to automate parts of their helpdesk process.
How does Deskhero's AI suggest responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance the search function?
The AI uses embeddings from the knowledge base and other resources to enhance search results. This makes it easier to find relevant information in the knowledge base.
Can the AI capabilities be accessed through the API?
Yes, Deskhero's AI capabilities are accessible through the REST API. This allows you to automate parts of your helpdesk process.
* This article provides an example of how a fictive company in the Wholesale of lumber industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
