TimberTop Wholesale receives a high volume of customer inquiries daily, ranging from product availability to delivery schedules. With Deskhero's ticket management system and AI capabilities, they can quickly and accurately respond to these queries. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant responses, reducing the time spent on each ticket.
The company also uses the custom fields feature to categorize tickets based on the type of inquiry, making it easier for the support team to prioritize and manage tickets. The AI further enhances this process by predicting the category of incoming tickets based on past data.
Deskhero's AI capabilities extend to its comprehensive search bar. TimberTop Wholesale has a vast knowledge base, including manuals and policy documents. The AI uses embeddings from these resources to enhance search results, making it easier for the support team to find relevant information.
Furthermore, TimberTop uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI analyzes the scraped data and updates the knowledge base accordingly, ensuring that the support team always has the most current information.
Finally, the REST API allows TimberTop to integrate Deskhero with their existing systems, creating a seamless workflow. The AI capabilities are also accessible through the API, allowing them to automate parts of their customer support process.
How does Deskhero's AI suggest responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance the search function?
The AI uses embeddings from the knowledge base and other resources to enhance search results. This makes it easier to find relevant information in the knowledge base.
Can the AI capabilities be accessed through the API?
Yes, Deskhero's AI capabilities are accessible through the REST API. This allows you to automate parts of your customer support process.
* This article provides an example of how a fictive company in the Wholesale of lumber industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
