GlamourGlow has a vast product catalog and receives a high volume of customer queries daily. The company uses Deskhero's AI capabilities to manage these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also enhances search results, making it easier for GlamourGlow's customer support team to find relevant information quickly. This feature is particularly useful when dealing with complex or uncommon queries that require in-depth knowledge of the products or policies.
Additionally, GlamourGlow uses Deskhero's AI to automatically categorize and prioritize tickets based on their content. This feature ensures that urgent or high-priority issues are addressed promptly, improving customer satisfaction.
The company also uses Deskhero's knowledge base feature to create a comprehensive database of information about their products. The AI capabilities of Deskhero help in generating articles from word, powerpoint, pdf files, making the process faster and more efficient.
Overall, Deskhero's advanced AI capabilities have enabled GlamourGlow to provide faster, more efficient customer support, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results, making it easier for customer support teams to find relevant information quickly. This feature is particularly useful when dealing with complex or uncommon queries.
How does Deskhero's AI help with ticket management?
Deskhero's AI can automatically categorize and prioritize tickets based on their content. This feature ensures that urgent or high-priority issues are addressed promptly, improving customer satisfaction.
* This article provides an example of how a fictive company in the Wholesale of Makeup industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
