BeautyWholesale Inc. receives a large number of customer queries every day. To manage these queries efficiently, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also enhances search results, making it easier for BeautyWholesale Inc.'s customer support team to find relevant information quickly. This feature is especially useful when dealing with complex or uncommon queries that require detailed knowledge of the products or policies.
Furthermore, BeautyWholesale Inc. uses Deskhero's AI to automatically categorize and prioritize tickets based on their content. This feature ensures that urgent or high-priority issues are addressed promptly, improving customer satisfaction.
The company also uses Deskhero's knowledge base feature to create a comprehensive database of information about their products. The AI capabilities of Deskhero assist in generating articles from word, powerpoint, pdf files, making the process faster and more efficient.
In conclusion, Deskhero's advanced AI capabilities have allowed BeautyWholesale Inc. to provide faster, more efficient customer support, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results, making it easier for customer support teams to find relevant information quickly. This feature is especially useful when dealing with complex or uncommon queries.
How does Deskhero's AI help with ticket management?
Deskhero's AI can automatically categorize and prioritize tickets based on their content. This feature ensures that urgent or high-priority issues are addressed promptly, improving customer satisfaction.
* This article provides an example of how a fictive company in the Wholesale of Makeup industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
