PrimeCut Wholesalers often deal with complex customer inquiries that require detailed responses. With Deskhero's AI capabilities, their support team can provide accurate and comprehensive responses quickly. The AI suggests replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant sources.
The kanban board feature allows PrimeCut to visualize their workflow and track the progress of each ticket. The AI enhances this process by prioritizing tickets based on their urgency and complexity, ensuring that critical issues are addressed promptly.
PrimeCut uses Deskhero's custom email domains feature to maintain their brand identity in their communications. The AI capabilities ensure that these emails are personalized and relevant, improving the overall customer experience.
With the help of Deskhero's website scraping feature, PrimeCut can keep their knowledge base up-to-date with the latest product information and policies. The AI uses this data to provide accurate and current responses to customer inquiries.
Finally, the REST API allows PrimeCut to integrate Deskhero with their existing CRM system. This integration, enhanced by the AI capabilities, provides a seamless and efficient experience for both their customers and support team.
How does Deskhero's AI prioritize tickets?
Deskhero's AI prioritizes tickets based on their urgency and complexity. This ensures that critical issues are addressed promptly, improving customer satisfaction.
Can Deskhero maintain our brand identity in our communications?
Yes, Deskhero provides a custom email domains feature that allows you to maintain your brand identity in your communications. The AI ensures these emails are personalized and relevant.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses a website scraping feature to gather the latest product information and policies from your website. The AI uses this data to provide accurate and current responses to customer inquiries.
* This article provides an example of how a fictive company in the Wholesale of Meat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
