QualityMeats Distribution receives hundreds of customer queries every day. Using Deskhero's user groups feature, they can assign these tickets to the appropriate team members. The AI capabilities further enhance this process by suggesting the most suitable team member based on their past performance and expertise.
The structured data lists feature allows QualityMeats to organize their customer data effectively. The AI uses this data to provide personalized responses, improving the overall customer experience.
QualityMeats uses Deskhero's website scraping feature to automatically update their knowledge base with the latest product information and policies. The AI uses this data to provide accurate and current responses to customer inquiries.
Deskhero's comprehensive search bar, powered by AI, enables QualityMeats to quickly find relevant information from their vast data collection. This reduces the time spent on each ticket, allowing them to handle more queries in less time.
Finally, the REST API allows QualityMeats to integrate Deskhero with their existing ERP system. The AI capabilities ensure this integration is seamless and efficient, making Deskhero an indispensable tool for QualityMeats' customer support.
How does Deskhero's AI suggest the most suitable team member for a ticket?
Deskhero's AI suggests the most suitable team member for a ticket based on their past performance and expertise. This ensures that each ticket is handled by the most qualified person, improving the efficiency of your support team.
How does Deskhero's AI use structured data lists?
Deskhero's AI uses structured data lists to provide personalized responses. It analyzes the customer data to understand their needs and preferences, and tailors the responses accordingly.
Can Deskhero integrate with our existing ERP system?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing ERP system. The AI capabilities ensure this integration is seamless and efficient.
* This article provides an example of how a fictive company in the Wholesale of Meat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
