MeatMaster Wholesale receives a high volume of customer queries daily, ranging from product inquiries to delivery status checks. Using Deskhero's ticket management feature, they can efficiently categorize and prioritize these tickets. The AI capabilities further enhance this process by suggesting replies based on OpenAI Embeddings from previous tickets and knowledge base articles.
The custom fields feature allows MeatMaster to tailor their data collection to their specific needs, capturing essential information about each customer interaction. This data is then used by the AI to provide personalized responses, improving customer satisfaction.
With Deskhero's website scraping feature, MeatMaster can automatically gather relevant information from their website, such as new product details or changes in delivery policies. This data is then integrated into the AI's knowledge base, ensuring the suggested replies are always up-to-date.
Deskhero's comprehensive search bar, powered by AI, enables the support team to quickly find relevant information from the vast amount of data collected. This reduces the time spent on each ticket, allowing the team to handle more queries in less time.
Finally, the REST API allows MeatMaster to integrate Deskhero with their existing systems, providing a seamless experience for both their customers and support team. The AI capabilities ensure that this integration is efficient and effective, making Deskhero a vital tool for MeatMaster's customer support.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This ensures the replies are relevant and accurate.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems. The AI capabilities ensure this integration is efficient and effective.
How does Deskhero's AI enhance the search function?
Deskhero's AI uses the collected data to enhance the search results. It allows the support team to quickly find relevant information, reducing the time spent on each ticket.
* This article provides an example of how a fictive company in the Wholesale of Meat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
