MediTech Distributors receives numerous customer inquiries daily regarding their extensive range of products. Managing these inquiries was a challenge until they implemented Deskhero. The platform's ticket management feature enabled them to organize and prioritize tickets effectively, ensuring no customer query was left unanswered.
With Deskhero's advanced AI capabilities, MediTech Distributors can now generate suggested replies based on previous tickets and knowledge base articles. This feature has significantly reduced the time taken to respond to customer queries, improving the overall efficiency of their customer support team.
The AI-powered comprehensive search bar is another feature that MediTech Distributors finds invaluable. The search tool leverages OpenAI Embeddings from various sources like previous tickets, uploaded files, and scraped website data to provide relevant search results. This has made it easier for the support team to find necessary information quickly, further enhancing their productivity.
Deskhero's REST API has allowed MediTech Distributors to integrate the platform with their existing systems seamlessly. This integration has streamlined their operations, reducing the need for manual data entry and minimizing errors.
Overall, Deskhero's advanced AI capabilities have transformed MediTech Distributors' customer support services, resulting in improved customer satisfaction and increased operational efficiency.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities generate suggested replies based on previous tickets and knowledge base articles. This reduces the time taken to draft responses, thereby improving response times.
How does the comprehensive search bar work?
The comprehensive search bar uses OpenAI Embeddings from various sources like previous tickets, uploaded files, and scraped website data to provide relevant search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, streamlining operations and reducing the need for manual data entry.
* This article provides an example of how a fictive company in the Wholesale of medical, precision and optical instruments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
