DairyDirect faces a high volume of customer interactions daily, including inquiries, complaints, and feedback. To handle these efficiently, they use Deskhero's user groups and custom fields features. The advanced AI capabilities of Deskhero categorize and prioritize these interactions based on their content and urgency.
Deskhero's AI leverages OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like policies and manuals. This analysis helps in generating suggested replies, which enables the support team to respond promptly and accurately to customer interactions.
Moreover, DairyDirect uses Deskhero's knowledge base feature to offer self-service options to customers. The AI capabilities of Deskhero create knowledge base articles from Word, PowerPoint, and PDF files, providing customers with easy access to information and reducing the load on the support team.
DairyDirect also benefits from Deskhero's comprehensive search bar powered by AI. It uses OpenAI embeddings from various data sources to deliver accurate and relevant search results, improving the overall user experience.
By leveraging Deskhero's AI capabilities, DairyDirect has been able to enhance its customer interaction process, improve service quality, and increase customer satisfaction.
How does Deskhero's AI help in managing customer interactions?
Deskhero's AI categorizes and prioritizes customer interactions based on their content and urgency. It also generates suggested replies, enabling the support team to respond promptly and accurately.
How does Deskhero's AI contribute to the knowledge base?
Deskhero's AI creates knowledge base articles from Word, PowerPoint, and PDF files. This provides customers with easy access to information and reduces the load on the support team.
How does Deskhero's AI enhance the search results?
Deskhero's comprehensive search bar powered by AI uses OpenAI embeddings from various data sources to deliver accurate and relevant search results, improving the overall user experience.
* This article provides an example of how a fictive company in the Wholesale of milk industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
