MilkMasters receives numerous customer queries daily, ranging from product inquiries to delivery issues. To manage these effectively, they use Deskhero's ticket management feature. The advanced AI capabilities of Deskhero analyze the content of each ticket, using OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files like policies and manuals.
With the AI's suggested replies, the support team can respond to customer queries more quickly and accurately. This not only improves efficiency but also enhances the quality of support provided to customers.
Additionally, MilkMasters uses Deskhero's knowledge base feature to provide self-help resources for customers. The AI capabilities of Deskhero automatically generate knowledge base articles from Word, PowerPoint, and PDF files, saving the team considerable time and effort.
The comprehensive search bar powered by AI enhances the user experience by providing more relevant search results. It uses OpenAI embeddings from various data sources to deliver accurate and contextually appropriate results.
Overall, Deskhero's AI capabilities have significantly improved MilkMasters' customer support process, making it more efficient and customer-friendly.
How does Deskhero's AI improve the response time to customer queries?
Deskhero's AI analyzes the content of each ticket and uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. It then generates suggested replies, allowing the support team to respond more quickly and accurately.
How does Deskhero's AI enhance the search results?
The comprehensive search bar powered by AI uses OpenAI embeddings from various data sources to deliver accurate and contextually appropriate results, thereby enhancing the search results.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files, saving the team considerable time and effort.
* This article provides an example of how a fictive company in the Wholesale of milk industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
