MinEquip Wholesale receives a high volume of customer queries about their mining machinery and equipment. These queries range from technical specifications, operating instructions, troubleshooting, and maintenance procedures. To handle these queries efficiently, MinEquip uses Deskhero's ticket management system. The system categorizes and prioritizes tickets based on their urgency and complexity, helping the support team to manage their workload effectively.
Deskhero's advanced AI capabilities are a game-changer for MinEquip. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries, as the support team no longer needs to manually search for information.
The comprehensive search bar powered by AI has also improved the efficiency of the support team. It provides quick and accurate search results, enabling the team to find relevant information in seconds. This feature has not only improved the productivity of the support team but also enhanced the quality of their responses.
Deskhero's knowledge base is another valuable resource for MinEquip. The AI automatically generates knowledge base articles from word, powerpoint, pdf files, and even scrapes data from the company's website. This feature has significantly expanded MinEquip's knowledge base, providing the support team with a wealth of information at their fingertips.
Overall, Deskhero's advanced AI capabilities have transformed MinEquip's customer support services. The platform has enabled the company to provide quick and accurate responses to customer queries, improving customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the comprehensive search bar work?
The comprehensive search bar is powered by AI. It provides quick and accurate search results, enabling you to find relevant information in seconds.
How does Deskhero's AI expand the knowledge base?
Deskhero's AI automatically generates knowledge base articles from word, powerpoint, pdf files, and even scrapes data from your company's website. This feature significantly expands your knowledge base, providing your support team with a wealth of information at their fingertips.
* This article provides an example of how a fictive company in the Wholesale of mining machinery and equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
