DigTech Supplies deals with a wide range of customer queries, from product inquiries to technical support requests. To manage these queries efficiently, DigTech uses Deskhero's user groups and custom fields features. These features allow DigTech to categorize and assign tickets to the appropriate support team, ensuring that each query is handled by a specialist.
Deskhero's advanced AI capabilities play a crucial role in DigTech's helpdesk services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This feature has greatly reduced the time taken to respond to customer queries, as the support team can use the suggested replies as a starting point for their responses.
The AI-powered comprehensive search bar is another key feature for DigTech. It provides quick and accurate search results, enabling the support team to find the information they need in no time. This feature has not only improved the efficiency of the support team but also the quality of their responses.
Deskhero's knowledge base is a valuable resource for DigTech. The AI automatically generates knowledge base articles from word, powerpoint, pdf files, and even scrapes data from the company's website. This feature has significantly expanded DigTech's knowledge base, providing the support team with a wealth of information at their fingertips.
Overall, Deskhero's advanced AI capabilities have significantly improved DigTech's helpdesk services. The platform has enabled DigTech to provide faster and more accurate responses to customer queries, enhancing customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the comprehensive search bar work?
The comprehensive search bar is powered by AI. It provides quick and accurate search results, enabling you to find relevant information in seconds.
How does Deskhero's AI expand the knowledge base?
Deskhero's AI automatically generates knowledge base articles from word, powerpoint, pdf files, and even scrapes data from your company's website. This feature significantly expands your knowledge base, providing your support team with a wealth of information at their fingertips.
* This article provides an example of how a fictive company in the Wholesale of mining machinery and equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
