MirrorMagic Wholesale, a leading distributor of mirrors, was struggling with a high volume of customer inquiries and complaints. The company needed a solution that could help them manage these tickets more efficiently.
By implementing Deskhero, MirrorMagic was able to leverage the platform's advanced AI capabilities to generate suggested replies based on previous tickets and knowledge base articles. This significantly reduced the time spent by customer service representatives on each ticket, allowing them to handle more inquiries in less time.
Deskhero's AI also enhanced the search results by leveraging OpenAI Embeddings from uploaded files like policies, manuals, and presentations. This made it easier for customer service representatives to find relevant information quickly and provide accurate responses to customer inquiries.
The custom fields feature allowed MirrorMagic to categorize tickets based on the type of mirror or issue, making it easier to track and resolve specific problems. The kanban board provided a visual overview of all open tickets, helping the team prioritize tasks and manage their workload effectively.
Overall, Deskhero's advanced AI capabilities helped MirrorMagic improve their customer service efficiency and quality, leading to higher customer satisfaction.
How did Deskhero's AI capabilities improve the quality of responses?
Deskhero's AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensured that the responses were based on accurate and relevant information, improving the quality of responses.
How did Deskhero help manage the high volume of tickets?
Deskhero's ticket management system, along with the AI-generated suggested replies, helped reduce the time spent on each ticket. This allowed the customer service team to handle more inquiries in less time.
How did the custom fields and kanban board features aid in ticket management?
The custom fields allowed MirrorMagic to categorize tickets based on the type of mirror or issue, making it easier to track specific problems. The kanban board provided a visual overview of all open tickets, helping the team prioritize tasks and manage their workload effectively.
* This article provides an example of how a fictive company in the Wholesale of Mirrors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
