ReflectiveWholesale Inc., a wholesale distributor of mirrors, was looking for a way to improve their knowledge base to provide better support to their customers.
With Deskhero, they were able to leverage the platform's AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. This automated process saved them a significant amount of time and effort that would have been spent on manually creating these articles.
Deskhero's AI also used OpenAI Embeddings from previous tickets and scraped website data to enhance the content of these articles. This ensured that the articles were not only comprehensive but also relevant to the common issues faced by their customers.
The comprehensive search bar feature made it easy for customer service representatives to find these articles when handling customer inquiries. This improved the efficiency of their customer support and reduced the time spent on each ticket.
By using Deskhero's advanced AI capabilities, ReflectiveWholesale was able to enhance their knowledge base and provide better support to their customers.
How did Deskhero's AI generate knowledge base articles?
Deskhero's AI used OpenAI Embeddings from Word, PowerPoint, and PDF files to generate knowledge base articles. It also used information from previous tickets and scraped website data to enhance the content of these articles.
How did the AI-generated articles improve customer support?
The AI-generated articles provided comprehensive and relevant information about common issues faced by customers. This made it easier for customer service representatives to find information and provide accurate responses, improving the efficiency of customer support.
How did the comprehensive search bar feature aid in finding information?
The comprehensive search bar made it easy to find the AI-generated articles in the knowledge base. This reduced the time spent on searching for information and allowed customer service representatives to handle inquiries more efficiently.
* This article provides an example of how a fictive company in the Wholesale of Mirrors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
