GleamingMirrors Ltd., a wholesale distributor of mirrors, was dealing with a large number of customer inquiries and needed a solution to streamline their customer support process.
By implementing Deskhero, GleamingMirrors was able to leverage the platform's advanced AI capabilities to enhance their search results. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly.
This AI-enhanced search capability significantly reduced the time spent by customer service representatives on finding information. This allowed them to handle more inquiries in less time, improving the efficiency of their customer support.
The user groups feature allowed GleamingMirrors to assign tickets to specific teams based on the type of inquiry. This ensured that the tickets were handled by the most qualified team, improving the quality of responses.
Overall, Deskhero's advanced AI capabilities helped GleamingMirrors streamline their customer support process and improve the quality of their responses.
How did Deskhero's AI enhance the search results?
Deskhero's AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly. This enhanced the search results and made it easier to find information.
How did the AI-enhanced search results improve customer support?
The AI-enhanced search results reduced the time spent on finding information, allowing customer service representatives to handle more inquiries in less time. This improved the efficiency of the customer support.
How did the user groups feature improve the quality of responses?
The user groups feature allowed GleamingMirrors to assign tickets to specific teams based on the type of inquiry. This ensured that the tickets were handled by the most qualified team, improving the quality of responses.
* This article provides an example of how a fictive company in the Wholesale of Mirrors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
