WholeGrain Oats Co. deals with a wide range of customer inquiries every day. These include questions about order status, product details, delivery timelines, and more. To manage these effectively, WholeGrain Oats Co. employs Deskhero's ticket management system. The AI capabilities of Deskhero assist in sorting and prioritizing these tickets based on their importance and urgency.
Deskhero's AI also plays a crucial role in crafting responses for the customer support team. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, the AI can swiftly find relevant content and generate accurate responses. This greatly reduces the time taken by the support team in formulating responses, leading to faster resolution times and enhanced customer satisfaction.
The AI-powered comprehensive search bar is a key tool for the support team. It enables them to rapidly find pertinent information from the extensive database of knowledge base articles, previous tickets, and other resources. This feature is particularly beneficial in dealing with complex queries that necessitate detailed knowledge about the products or company policies.
Deskhero's AI capabilities also extend to the Knowledge Base. The AI can create articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the Knowledge Base is consistently updated with the most recent information, providing a valuable resource for both the support team and the customers.
Lastly, the REST API provided by Deskhero allows WholeGrain Oats Co. to seamlessly integrate the platform with their existing systems. This guarantees a smooth flow of data and enhances the overall efficiency of their operations.
How does Deskhero's AI assist in handling customer inquiries?
Deskhero's AI assists in sorting and prioritizing customer inquiries based on their importance and urgency. It also generates suggested replies by finding relevant content from previous tickets, knowledge base articles, and other resources.
How does the AI-powered comprehensive search bar function?
The AI-powered comprehensive search bar enables the support team to rapidly find pertinent information from the extensive database of knowledge base articles, previous tickets, and other resources. This helps in dealing with complex queries more efficiently.
Can Deskhero's AI create Knowledge Base articles?
Yes, Deskhero's AI can create Knowledge Base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This keeps the Knowledge Base consistently updated with the most recent information.
* This article provides an example of how a fictive company in the Wholesale of Oats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
