Oatly Wholesale Inc. receives numerous customer inquiries each day. These range from simple questions about product availability to more complex queries about product specifications and usage. To handle these efficiently, Oatly Wholesale Inc. uses Deskhero's ticket management system. The AI capabilities of Deskhero help in categorizing and prioritizing these tickets based on their urgency and relevance.
Deskhero's AI also aids in generating suggested replies for the customer support team. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, the AI can quickly find relevant content and generate accurate responses. This significantly reduces the time spent by the support team in crafting responses, leading to quicker resolution times and improved customer satisfaction.
The comprehensive search bar powered by AI enhances the efficiency of the support team. It allows them to quickly find relevant information from the vast database of knowledge base articles, previous tickets, and other resources. This feature is particularly useful in handling complex queries that require in-depth knowledge about the products or policies.
Deskhero's AI capabilities also extend to the Knowledge Base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the Knowledge Base is always up-to-date with the latest information, providing a valuable resource for both the support team and the customers.
Finally, the REST API provided by Deskhero allows Oatly Wholesale Inc. to seamlessly integrate the platform with their existing systems. This ensures a smooth flow of data and enhances the overall efficiency of their operations.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI helps in categorizing and prioritizing customer inquiries based on their urgency and relevance. It also generates suggested replies by finding relevant content from previous tickets, knowledge base articles, and other resources.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to quickly find relevant information from the vast database of knowledge base articles, previous tickets, and other resources. This helps the support team handle queries more efficiently.
Can Deskhero's AI generate Knowledge Base articles?
Yes, Deskhero's AI can generate Knowledge Base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the Knowledge Base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Wholesale of Oats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
