ErgoPro Wholesalers receives a high volume of customer support tickets daily. Managing these tickets and ensuring timely resolution was a challenge until they implemented Deskhero.
Deskhero's advanced AI capabilities have revolutionized ErgoPro's ticket management. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant content and replies.
This AI-driven approach has significantly reduced the time taken to resolve tickets, leading to improved customer satisfaction. The AI also categorizes and prioritizes the tickets based on their content, ensuring that critical issues are addressed promptly.
Deskhero's Kanban board provides a visual overview of the ticket status, further aiding in efficient ticket management. The board, coupled with the AI capabilities, has streamlined ErgoPro's ticket handling process.
Overall, Deskhero's advanced AI capabilities have significantly improved ErgoPro's ticket management, leading to increased efficiency and customer satisfaction.
How has Deskhero improved ErgoPro's ticket resolution time?
Deskhero's AI suggests relevant content and replies based on OpenAI Embeddings, reducing the time taken to resolve tickets.
How does Deskhero's AI categorize and prioritize tickets?
The AI categorizes and prioritizes tickets based on their content, ensuring that critical issues are addressed promptly.
How does Deskhero's Kanban board aid in ticket management?
The Kanban board provides a visual overview of the ticket status, aiding in efficient ticket management.
* This article provides an example of how a fictive company in the Wholesale of office chairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
