ChairMaster Wholesale receives numerous customer inquiries daily, ranging from product specifications to delivery queries. With Deskhero's advanced AI capabilities, ChairMaster has been able to significantly improve their response times and accuracy. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This has not only sped up the response time but also improved the quality of responses, leading to increased customer satisfaction.
Deskhero's comprehensive search bar, powered by AI, has also been instrumental in helping ChairMaster's support team find relevant information quickly. The AI-enhanced search results have reduced the time spent searching for information, allowing the team to focus more on resolving customer issues.
Furthermore, Deskhero's REST API has enabled ChairMaster to integrate their existing systems with the platform seamlessly. This has resulted in a unified and efficient workflow, further enhancing their customer support services.
Overall, Deskhero's advanced AI capabilities have transformed ChairMaster's customer support, leading to improved efficiency and customer satisfaction.
How has Deskhero improved ChairMaster's response times?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies, speeding up the response time.
How does Deskhero's comprehensive search bar assist ChairMaster's support team?
The AI-enhanced search results help the team find relevant information quickly, reducing the time spent searching for information.
How has Deskhero's REST API benefited ChairMaster?
The REST API has allowed ChairMaster to integrate their existing systems with Deskhero, resulting in a unified and efficient workflow.
* This article provides an example of how a fictive company in the Wholesale of office chairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
