OfficeComfort Distributors has an extensive knowledge base consisting of product manuals, policies, and presentations. Managing and retrieving information from this vast resource was a challenge until they implemented Deskhero.
With Deskhero's advanced AI capabilities, OfficeComfort has been able to structure their knowledge base effectively. The AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find and present relevant content.
Deskhero's AI also generates knowledge base articles from Word, PowerPoint, and PDF files. This has significantly reduced the manual effort required to update the knowledge base, leading to improved efficiency.
The AI-enhanced search results have made it easier for OfficeComfort's support team to find the necessary information quickly. This has led to faster resolution of customer queries and improved customer satisfaction.
Overall, Deskhero's advanced AI capabilities have revolutionized the way OfficeComfort manages its knowledge base, leading to improved efficiency and customer service.
How has Deskhero helped OfficeComfort manage their knowledge base?
Deskhero's AI structures the knowledge base effectively and generates articles from various file types, reducing manual effort and improving efficiency.
How does Deskhero's AI-enhanced search results benefit OfficeComfort?
The AI-enhanced search results help the support team find necessary information quickly, leading to faster resolution of customer queries.
What are the overall benefits of Deskhero's AI capabilities for OfficeComfort?
Deskhero's AI capabilities have improved the management of the knowledge base, enhanced customer service, and increased efficiency.
* This article provides an example of how a fictive company in the Wholesale of office chairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
