StapleMaster uses Deskhero's advanced AI capabilities to manage their extensive product catalogue. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies and enhance search results. This has significantly reduced the time taken to resolve customer queries and improved customer satisfaction.
Deskhero's AI capabilities also help StapleMaster's support team to manage and prioritize tickets effectively. The AI analyses the content of the ticket and assigns it to the most suitable team or agent, improving the efficiency of the support process.
StapleMaster also uses Deskhero's AI to generate knowledge base articles from word, powerpoint, pdf files. These articles are then made available to customers, reducing the number of tickets raised for common issues.
The AI also enhances the search functionality on StapleMaster's support portal. It uses OpenAI Embeddings to provide relevant search results, making it easier for customers to find the information they need.
Overall, Deskhero's advanced AI capabilities have enabled StapleMaster to improve their customer support services, reduce the workload on their support team, and enhance customer satisfaction.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI analyses the content of the ticket and assigns it to the most suitable team or agent based on their expertise and availability. This improves the efficiency of the support process and ensures that tickets are resolved quickly.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI uses OpenAI Embeddings to provide relevant search results. It analyses the user's search query and provides results from the knowledge base, previous tickets, uploaded files, and scraped website data.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. The AI analyses the content of these files and generates articles that can be made available to customers.
* This article provides an example of how a fictive company in the Wholesale of other office goods (e.g. calculator, staplers) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
