MachinEdge has a vast customer base, each with unique queries and issues related to the machinery they purchase. The company uses Deskhero's ticket management system to effectively handle these queries. The advanced AI capabilities of Deskhero allow MachinEdge to analyze previous tickets using OpenAI Embeddings, providing suggested replies based on similar past issues.
The company also utilizes Deskhero's knowledge base feature, where they upload manuals, policies, and presentations related to their machinery. The AI capabilities of Deskhero generate articles from these uploaded files, creating an extensive database of solutions and information that can be easily accessed by the support team.
Deskhero's website scraping feature is another tool MachinEdge uses to their advantage. The AI scrapes data from their website and other relevant sources, further enhancing the knowledge base and improving the accuracy of the suggested replies.
Finally, the comprehensive search bar powered by Deskhero's AI provides MachinEdge's support team with quick and accurate results. This not only speeds up the process of finding solutions but also improves the quality of support provided to the customers.
Overall, Deskhero's advanced AI capabilities have significantly improved MachinEdge's customer support efficiency, reducing response times and increasing customer satisfaction.
How does Deskhero's AI improve the ticket management system?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and suggest replies based on similar past issues, thus improving the efficiency of the ticket management system.
What is the benefit of Deskhero's knowledge base feature?
Deskhero's knowledge base feature allows companies to upload manuals, policies, and presentations, which the AI then uses to generate articles. This creates an extensive database of solutions and information that can be easily accessed by the support team.
How does Deskhero's AI enhance the search function?
Deskhero's AI enhances the search function by providing quick and accurate results based on the data it has analyzed from previous tickets, the knowledge base, and scraped website data.
* This article provides an example of how a fictive company in the Wholesale of other machinery and equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
